Contact
We are here to help. Whether your question is about an order, a product, shipping or a return, a real person answers, and we reply within 1 business day.
Get in touch
Email
info@maisonmarlow.com
Phone
+1 856-347-1953
Address
Maison Marlow, a brand of Arkan DN LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Support hours
Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.
Closed on weekends and US public holidays. Messages that arrive over the weekend are answered on Monday.
Before you write
Three answers that save you an email:
- Where is my order? Orders leave within 2 to 4 business days and arrive 6 to 8 business days later. You get a tracking number by email as soon as yours ships. Full detail in our Shipping Policy.
- I want to return something. You have 60 days from delivery, return shipping is on us. Email or call us with your order number and we send you a prepaid label. Full detail in our Refund & Return Policy.
- Something stopped working. Every piece is covered by a 5-year warranty against manufacturing defects. Email or call us with your order number and a photo, and we send the replacement part free of charge. Full detail on our Warranty page.
Working on a project? Interior designers, architects and hospitality buyers can reach us through our Trade program.
Send us a message
Fill in the form below and we will get back to you within 1 business day. Please include your order number if your question is about an existing order.