Shipping policy

Shipping Policy

Maison Marlow ships to the United States, the United Kingdom, Canada and Australia. Shipping is free on every order, to all four destinations. The price you see at checkout is the price you pay: no shipping charge is added at any step, and none is requested after your order is placed.

Where we ship

  • United States, all 50 states
  • United Kingdom
    • \1
  • Canada
    • \1
  • Australia
    • \1

We do not currently ship anywhere else. If your country is not on this list, write to us and we will tell you where we stand.

Who carries your order
We ship with DHL and FedEx, depending on the destination. Every order is tracked.

How long it takes
Total delivery time = handling time + transit time.

  • Order cut-off: 6:00 PM Mountain Time
  • Handling time: 2 to 4 business days
  • Transit time: 6 to 8 business days, United States, United Kingdom, Canada and Australia
  • Business days are Monday to Friday, public holidays excluded

So a typical order arrives within 8 to 12 business days of being placed. Handling can run slightly longer during holiday periods, and we tell you by email if that happens to your order.

Tracking
As soon as your order ships you receive a confirmation email with a tracking number, active within 24 hours. If you have not received tracking details a few days after ordering, contact us.

Orders that arrive in more than one box
Items from the same order are sometimes shipped separately and may arrive on different days. If part of your order is missing on delivery, contact us and we will sort it out.

Customs and import taxes, United Kingdom, Canada and Australia
Orders delivered to the United Kingdom, Canada or Australia may be subject to import taxes (VAT or GST) or customs duties on arrival, set by local authorities. These charges are not included in the amount you pay at checkout and are the responsibility of the recipient. We cannot predict them and we have no control over customs clearance times.

Undeliverable or refused packages
If a package comes back to us because the address was incomplete, delivery was refused, or it was not collected from a pick-up point, we email you. If you want it sent again, a reshipping fee may apply. If an order to the United Kingdom, Canada or Australia is refused over unpaid customs charges and returns to us, we refund the order minus the outbound shipping cost we incurred.

If something goes wrong
If your order does not arrive, arrives damaged, or is not what you ordered, contact us immediately and we will make it right at no cost to you. See our Refund & Return Policy for the full process.

Customer support
Maison Marlow, a brand of Arkan DN LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: info@maisonmarlow.com
Phone: +1 856-347-1953
Monday to Friday, 9:00 AM to 5:00 PM Mountain Time. We reply within 1 business day.